Support

Help with Flare.

Answers for getting started, connecting your databases, running a team and paying for it.

Getting started

What is Flare?

Flare is a desktop workspace for your databases: Firebase, PostgreSQL, MySQL, SQLite, Redis, Supabase, MongoDB, Cassandra and S3 storage. It brings their data, queries, schema, migrations, backups and team workflows into one place.

Which platforms does Flare support?

Windows 10 or later, macOS 11 Big Sur or later on Apple silicon and Intel, and 64 bit Linux.

Databases

Which databases does Flare support?

Firebase, PostgreSQL, MySQL, SQLite, Redis, Supabase, MongoDB, Cassandra and S3 storage. S3 means AWS S3, Cloudflare R2, MinIO, or another service that speaks the S3 API. Many more databases are on the way.

How do I connect a database?

Choose New connection and paste its address: PostgreSQL, MySQL, Redis, MongoDB and Supabase addresses fill in the rest for you. Or pick the database and fill in the host, port, user, password and database. SSL can be automatic, required, or required with the certificate verified. Test tells you whether it works before you save. SQLite opens a file on your computer, and S3 takes an access key, a secret key, an endpoint and a region.

Can Flare connect through an SSH tunnel?

Not at the moment. Flare connects straight to the host and port you give it. If your database is only reachable through a tunnel, open the tunnel yourself and connect Flare to its local end.

Where are my connection passwords kept?

On your computer, in a file encrypted with your operating system's credential storage wherever it has one. Flare's servers never see them, and nothing is shared with your team unless you choose to share it.

Firebase

How does Flare access my Firebase projects?

You connect a Google account from inside the app, and Flare uses your existing Google Cloud permissions. Flare does not ask you to share Firebase service account credentials.

Can I use named Firestore databases and nested collections?

Yes. Flare supports named Firestore databases, nested collections, and document references that only exist because they contain subcollections.

Can I connect to the Firebase Emulator Suite?

Yes, for Firestore. Add a local emulator profile in Settings, then select it like a project. Emulator connections are restricted to local addresses and never silently fall back to production.

Teams

What does a Team plan include?

Team plans add roles, read, write or deploy access for each environment on every database, running and rolling back migrations, team folders, shared queries and activity, named seats, and a shared monthly pool of Flare Assistant requests.

Can my team share a database connection?

Yes, in a team folder, on Team and Business. A connection in a team folder is shared with everyone in the team, with or without its password, end to end encrypted, so Flare's servers never see it. A team environment is the other way to share: it keeps only its name, its kind and which database it is, and each teammate links it to a connection saved on their own computer, with their own credentials.

What if I need more seats or Flare Assistant usage?

Talk to us. We can arrange larger teams, higher usage allowances, rollout support, and pricing shaped around your organization.

Billing

What does the Free plan include?

Every database, with the tools to browse, query and change its data, build and check migrations, Flare Assistant with a monthly allowance, and sync across your computers. Free keeps 3 saved connections; team environments and connections in a team folder never count. Backups and Compare start on Solo, and running migrations on Team.

Can I change my Team seat count?

Yes. Team owners and admins can manage subscription seats through the billing portal. Your active seat allocation is synchronized from Stripe.

Where can I find invoices?

Team owners and admins open Stripe's billing page from Settings, Teams in the Flare app, where every invoice can be viewed and downloaded.

Flare Assistant

What is a Flare Assistant request?

A request is one thing you ask the Assistant for: a query, an explanation, a fix, an optimisation or a completion. Free and Solo plans receive a monthly allowance, while Team and Business requests draw from a shared allowance based on paid seats.

What does the Assistant see of my database?

Your question, the query in the editor, and the shape of your database: its tables or collections, their fields and types, keys and indexes. Never your host, user or password, and no rows unless you attach them or turn on sample values.

Privacy

Does Flare store my data?

No. Flare connects to your databases from your computer, and your data travels directly between the two. Team features store only the collaboration data needed to provide them, such as shared queries and the activity feed, which records the changes you make and the queries you run.

Troubleshooting

Why can’t I connect to my database?

Check that your computer can reach the host and port, and that the database accepts connections from your address. If the server requires SSL, set SSL to Required. Test on the connection form says what went wrong.

Why can’t I see a project or collection?

First confirm that your Google account has access to the project and that the correct Firestore database or emulator profile is selected. Refresh the workspace after changing permissions.

New to Flare?

Flare is opening to people on the waitlist. Join it and we'll email you when it opens to you. Already using Flare? Owners and admins manage the plan, seats and invoices in the app, under Settings, Teams.

Join the waitlist
Flare

The desktop workspace for the database work that happens after the console: querying, migrating, comparing and backing up Firebase, PostgreSQL, MySQL, SQLite, Redis, Supabase, MongoDB, Cassandra and S3 storage.

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